Online Returns

Shipping plants and pots can be tricky, because the post is not always kind to our packages, but we will always do our best to make it right! If your package arrives in less than perfect condition, please email us at customerservice@forageplants.com with your name, order number, and pictures, right away. This will help us get a claim started with the post, and a new package out to your door ASAP! 

Plants: Plants purchased online may be returned or exchanged on a case by case basis, within 30 days of purchase. If your plant arrives in less than perfect condition, please email us at customerservice@forageplants.com with your name, order number, and pictures right away so that we can help you remedy any issues your plant may be experiencing. In the unlikely case that your plant arrives damaged beyond repair, we will get a new one sent to your ASAP. If the original plant is no longer in stock, you may choose an exchange of equal value or a full refund.

Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. You may send back your items in their original condition for a refund or exchange within 30 days of purchase ( In this case Forage is not responsible for return shipping costs.) Clothing items must be returned unworn, unwashed, with tags still attached to be eligible for a refund or exchange. After 30 days returns will be issued as store credit only up to 60 days. In the unlikely case that your items arrive damaged, we will be happy to replace them. If the original item is no longer in stock, you may choose an exchange of equal value or a full refund.

Non-Returnable Items: Perishable goods, giftcards, downloadable purchases, and class tickets, are non-refundable. Class tickets may be transferred, or partially refunded on a case by case basis. All sale items are final sale and may not be refunded or exchanged. 

* Please make sure all packages are opened immediately upon delivery *

 

In-Store Returns

Plants: Plants may be returned or exchanged on a case by case basis, within 14 days of purchase. We ask that you reach out to us via email or social media as soon as you are experiencing an issue with your plant so that we are able to help you remedy any care issues before it is too late. The employee on duty reserves the right to refuse the return of plants that have been repotted, have retained temperature damage, or have been damaged due to improper care. Proof of purchase is required for any return or exchange.

Hard Goods: If you are not 100% satisfied with your purchase, we are here to help. Please bring back your items within a 14 day period in their original condition for a refund or exchange. Clothing items must be returned unworn, unwashed, with tags still attached to be eligible for a refund or exchange. After 14 days  returns will be issued as store credit only up to 30 days.  Proof of purchase is required for any return or exchange. 

Non-Returnable Items: Perishable goods, giftcards, downloadable purchases, and class tickets, are non-refundable. Class tickets may be transferred, or partially refunded on a case by case basis. All sale items are final sale and may not be refunded or exchanged.